Privacy Policy

Last updated: June 2026

This Privacy Policy describes how Snoutino ("the Site", "we", "us" or "our") collects, uses and discloses your personal information when you visit, use our services or make a purchase on snoutino.com ("the Site"), or when you communicate with us regarding our Services.

Please read this Policy carefully.

Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal or regulatory reasons. We will post the updated version on the Site and update the date at the top.

How we collect and use your personal information

To provide our Services, we collect personal information from various sources. The information collected varies depending on how you interact with us.

In addition to the specific uses described below, we may use the information we collect to communicate with you, provide or improve our Services, comply with legal obligations, enforce our terms of service, and protect our rights and those of our users.

What information we collect

Information you provide directly:

  • Contact details: name, address, phone number, email.
  • Order information: billing and shipping address, payment confirmation.
  • Account information: username, password and account security data.
  • Customer service communications: the information you choose to share when you contact us.

Automatically collected information: We may automatically collect data about your interaction with the Site ("Usage Data") through cookies, pixels and similar technologies. This data includes information about your device, browser, IP address and browsing behaviour.

Information obtained from third parties:

  • Platforms that support our Site, such as Shopify.
  • Payment processors, who collect the data necessary to process transactions.
  • Advertising and analytics platforms, when you interact with our ads or communications.

How we use your information

Service provision: to process payments, fulfil orders, manage returns and exchanges, and send notifications relating to your account and transactions.

Marketing and advertising: to send you promotional communications by email or other channels, and to personalise your experience on the Site. The legal basis for these activities is our legitimate commercial interest under Art. 6(1)(f) of the GDPR.

Security and fraud prevention: to detect and counter fraudulent or illegal activity. The legal basis is our legitimate interest in keeping the Site secure under Art. 6(1)(f) of the GDPR.

Customer support and Service improvement: to respond to you effectively and continuously improve our offering, in our legitimate interest under Art. 6(1)(f) of the GDPR.

Cookies

We use cookies to manage and improve the Site, remember your preferences and carry out usage analysis. We may also allow third parties to use cookies on our Site to personalise content and advertising.

You can set your browser to remove or reject cookies, but please be aware that some Site features may not be available as a result.

How we share your information

We may share your personal information in the following circumstances:

  • With service providers acting on our behalf (payment processing, shipping, data analytics, customer support).
  • With business and marketing partners, in accordance with their privacy policies.
  • With your explicit consent, for example to ship products or for integrations with social platforms.
  • To comply with legal obligations or to protect our rights and those of our users.

We do not sell or disclose sensitive personal information without your consent.

Protection of minors' data

Our Services are not intended for minors and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us at support@snoutino.com to request its deletion.

Security and retention

We take reasonable security measures to protect your information, although we cannot guarantee absolute security. We recommend that you do not use unsecured channels to send us sensitive information.

We retain your information for as long as necessary to provide our Services, comply with legal obligations and resolve any disputes.

Your rights

Depending on where you reside, you may have the following rights regarding your personal information:

  • Access: request information about the data we hold about you.
  • Erasure: request the deletion of your personal data.
  • Rectification: request the correction of inaccurate data.
  • Portability: receive a copy of your data and request its transfer.
  • Objection to marketing: opt out of the use of your data for promotional purposes.
  • Restriction of processing: request that we limit the processing of your data.
  • Withdrawal of consent: withdraw any consent previously given, at any time.
  • Appeals: challenge our decisions in response to your requests.

To exercise any of these rights, write to us at support@snoutino.com. You will not face any discrimination for exercising your rights.

You may also opt out of promotional communications at any time by using the unsubscribe link in our emails.

Complaints

For any complaints relating to the processing of your data, please contact us at support@snoutino.com.

International data transfers

Your personal information may be transferred, stored and processed outside the country in which you reside. For transfers outside the European Union, we will rely on recognised mechanisms such as the European Commission's standard contractual clauses.

Contact us

For any questions about this Privacy Policy or to exercise your rights, write to us at:

support@snoutino.com

We are the data controller for the purposes of applicable data protection laws.