Terms & Conditions

By making a purchase on snoutino.com via the "Add to cart" button (using a credit card or PayPal account), the customer accepts the following terms and conditions of sale.

1. Consumer protection legislation

The applicable consumer protection legislation governs your rights as a buyer. The most relevant provisions for the benefit of the customer are summarised below.

2. Consumer rights in summary

Conformity obligation

The seller is obliged to deliver goods that conform to the contract of sale. All consumers (individuals purchasing for purposes unrelated to their professional activity) are entitled to the legal guarantee of conformity.

The legal guarantee applies when the product:

is not fit for the purpose for which goods of the same type are normally used;
does not conform to the description provided at the time of sale;
does not possess the usual qualities and performance of goods of the same type;
is not fit for the particular purpose declared by the seller at the time of sale.

Duration of the guarantee

The legal guarantee of conformity lasts 24 months from delivery. The consumer must report any defects within 2 months of discovering them. In total, the consumer may exercise their rights within 26 months of purchase.

Available remedies

In the event of a conformity defect, the consumer is entitled to:

repair or replacement of the goods, free of charge;
a price reduction or contract termination, in cases provided for by law.

The choice between repair and replacement is the consumer's, unless the remedy requested is objectively impossible or excessively burdensome.

How to activate the guarantee

Within two months of discovering the defect, the customer must contact us at support@snoutino.com, attaching proof of purchase and photographic documentation of the problem. Once the validity of the request is confirmed, we will communicate the repair or replacement arrangements within a reasonable timeframe.

Right of withdrawal

The consumer has the right to withdraw from the contract within 14 days of receiving the goods, without penalty and without providing any reason. Return shipping costs are the customer's responsibility.

The right of withdrawal does not apply to personalised or custom-made products, nor to goods which by their nature cannot be returned or are liable to deteriorate rapidly.

3. General conditions of sale

Purchase and payment methods

Purchases are made through snoutino.com by selecting the product and proceeding to payment by credit card or PayPal account.

Product images are for illustrative purposes only and may not perfectly represent the final product in terms of colour or details.

Snoutino reserves the right not to confirm an order, notifying the customer promptly.

Invoicing

An invoice must be requested at the time of purchase. For business customers, please provide your VAT number or company details in the order notes.

Delivery

Snoutino accepts orders for delivery to the destinations listed in our Shipping Policy. Delivery costs, where applicable, are indicated at the time of order.

Upon delivery, the customer must check:

that the packaging is intact and undamaged;
that the number of items matches what is indicated on the delivery note.

Any damage or irregularities must be immediately contested with the carrier by noting a written reservation on the delivery documentation. We recommend photographing the packaging before opening, even if it appears intact.

If the parcel is not collected within 7 business days of being held by the carrier, the order may be cancelled and any costs incurred charged to the customer.

Product damaged in transit

If a product is found to be damaged during transit, the customer must document the damage photographically (packaging and contents) and contact us within 24 hours at support@snoutino.com. Once the carrier's liability is established, Snoutino will arrange replacement or repair at no cost to the customer.

Refusal of goods

If the carrier refuses to allow a signed reservation, the customer has the right to refuse delivery.

Purchases with vouchers or during promotional periods

Orders placed with discount codes or during promotional campaigns may be cancelled but not modified, unless otherwise agreed.

4. Site regulations and intellectual property

All content on snoutino.com — texts, images, logos, graphics and creative materials — is the property of Snoutino or the respective rights holders and is protected by copyright law. Reproduction, copying, distribution or commercial use of any content without written authorisation is prohibited.

Trademarks

The trademarks and logos on the site belong to Snoutino or their legitimate owners. Unauthorised use of trademarks, including as metatags, is prohibited.

Disclaimer of liability for site content

Site content is provided for informational purposes. Snoutino is not responsible for any inaccuracies in product descriptions. For any queries before purchasing, write to support@snoutino.com.

Limitation of liability

Snoutino is not liable for indirect damages arising from use of the site, including those related to viruses or service interruptions.

Privacy and cookies

The site uses Google Analytics to analyse traffic anonymously. By using the site, the user consents to the processing of data as described in our Privacy Policy. For further information, write to support@snoutino.com.

Linked sites

Snoutino is not responsible for the content of third-party sites accessible via links on the site. Access to such sites is entirely at the user's own risk.

Changes to the terms

Snoutino reserves the right to modify these terms and conditions at any time, publishing the updates on the site.

For any questions, contact us at support@snoutino.com — we will respond within 24 hours.